You can request a refund up to 30 days after the date of purchase, providing that you have not used and returned the swab for testing. If this has occurred then unfortunately, we cannot issue a refund.
All unused items must be retuned back to DnaNudge in their original packaging, before a refund can be issued. The cost of the return postage in this instance is your responsibility and we strongly recommend that you request proof of posting receipt.
Please return the test in the original packaging to the following address:
Scale Space Building
Imperial College White City Campus
58 Wood Lane